The webinar will certainly provide approaches for personnel to decrease threat when they come across challenging or possibly harmful circumstances that entail dismayed, mentally charged, or mad clients or others they might have contact with. Some of the topics covered read clients’ behavior, de-escalation of the three most usual moods team come into call with, and the worth of structure connection and exactly how it boosts safety.

Audio Speaker: Dan Elliot, Cooperative Communication Specialist, www.cooperativecommunication.net

Webinar Date: June 20, 2019, 2:00 PM-3:00 PM Eastern Time